Resulting from over 60 years of brand history and regular interaction with customers at camping, 4WD and caravan shows, we offer the following answers to common questions:
| Questions |
Answers |
| Isn't LI-LO just a generic name for all air-mattresses? |
No, like many "icon" brands, the name has become part of general usage. However, LI-LO is a registered brand name and may NOT be used other than for genuine LI-LO products. |
| Is there a LI-LO product for river-rafting? |
Legal liability laws today make it impossible for us to sell a product specifically for this purpose. However, over 600 of our Ultra-Lite air mattresses were used very successfully in surf during the Bondi Challenge promotion |
Do the battery pump beds really fill in 2 minutes? |
Definitely - and a fresh set of akaline batteries will last over 20 fills. |
| How do self-inflating products work? |
The foam actually absorbs the air, so when the cap is removed, the product fills itself. This is the reverse of a conventional air mattress, in which air must be pumped in. |
| What does "lifetime" guarantee mean? |
If any manufacturing fault becomes evident , the item will be replaced. Only damage caused by wear & tear, or misuse are not covered by the warranty. |
| What is the failure rate? |
We sell tens of thousands of airbeds each year and only a very small number of faults occur. Usually, this is where a power fluctuation occurs when welding a seam - the result is microscopic holes that even tests cannot find. Unfortunately, when this problem arises, a handful of products in the same batch may be affected. |
| Why can't I give a PO Box number for delivery of Internet orders? |
We require a signature to confirm delivery and this is only feasible using our authorised carriers. If you do not have an address where someone will be available to sign please consider asking a local business to do so for you (newsagent, service station, etc) |
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